Brianna White

Staff member
Jul 30, 2019
There are many interesting use cases for artificial intelligence, from drug discovery to autonomous transportation. But the people seeing the most benefits from AI technologies to date are technologists themselves -- automating their operations and quality assurance, enabling faster application development, greater network optimization, and eliminating manual task work.
That's the word from a recent survey of 7,502 IT executives and professionals around the world, commissioned by IBM's Watson group. Overall, 35% of companies now report using AI in their businesses -- up from 31% a year ago, with an additional 42% exploring the technology. It's being applied through off-the-shelf solutions such as virtual assistants, as well as being embedded in existing business operations -- especially IT processes. 
The irony, of course, is that the people charged with building out AI-driven applications and systems -- IT teams -- need AI the most to support their efforts. This isn't totally surprising, as AI development and implementation makes things much more complex, requiring greater levels of automation. 
About half of organizations are seeing benefits from using AI to automate IT, business or network processes, including cost savings and efficiencies (54%), improvements in IT or network performance (53%), and better experiences for customers (48%). 
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