Kathleen Martin

Conversational artificial intelligence (AI) technology is rapidly becoming an important communications tool between computers and humans. A company’s ability to use conversational AI in chatbots and other digital assistance solutions can have a significant impact on customer satisfaction and other metrics. In this episode of From Promise to Profit, Greg Plum, senior vice president of strategic alliances at Markee and chair of the CompTIA Emerging Technology Community, discusses the benefits and challenges of developing conversational AI solutions with Mady Mantha, senior evangelist, conversational AI and NLU, at Rasa and member of CompTIA’s AI Advisory Council.