Brianna White

Staff member
Jul 30, 2019
In 2022, we saw the advancement of numerous technological trends that have tremendous potential to transform the way we live and work. Among the most impactful innovations we have seen in the last year is an acceleration of AI applications deployed by enterprises to enhance and automate processes and workspaces. As companies look to do more with less, they will turn to automation to drive new efficiencies. This is especially true with geopolitical and economic ambiguities at the forefront of many business leaders’ minds.
As we look forward to 2023 bringing further maturity to the space, here are five areas to watch out for in the coming months.
Conversational AI We have come a long way in a short span of time with voice assistants like Siri, Alexa or Google Assistant to other sophisticated chatbots in customer care. According to Global Chatbot adoption statistics, over 800 million people in more than 190 countries will be using chatbots to accomplish various tasks by 2023. Customer service AI-powered chatbots and virtual assistants are beyond capable of handling routine customer inquiries even with large volumes of queries and requests.
This has not only made it easier to expedite customer or user issues, but it has also empowered customer care representatives to handle more crucial and complex tasks. Several sectors, including e-commerce, retail, healthcare, financial services, real estate, education, and travel have been at the forefront of utilizing conversational AI technologies to engage better with customers. Chatbots and virtual assistants have now become an integral part of marketing strategies for brands seeking to acquire and retain customers.
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