Brianna White

Staff member
Jul 30, 2019
With the rapid proliferation of artificial intelligence (AI), leaders in all sectors must acknowledge its permanence and rapid advancement. AI has evolved from a whispered concept to an unavoidable reality.

AI is increasingly integrated into various industries, including healthcare, finance, manufacturing, retail, marketing, and education. AI enhances quality control, supply chain optimization, and inventory management in manufacturing, allowing human workers to focus on more engaging tasks. In retail, AI aids in demand forecasting, personalized marketing, and store layout optimization, improving customer satisfaction and sales. However, human workers remain essential for providing empathy and personalized customer service.

In hospitality, AI introduces virtual concierges and manages housekeeping schedules, but it won't replace back-of-house roles like chefs or front-of-house roles like waiting staff anytime soon. AI lacks the ability to provide empathy, creativity, and human connection, making workers with strong, soft skills highly valuable in an AI-driven economy.

AI in Recruiting and Staffing​

In recruitment, AI is used in applicant tracking systems (ATS) to scan resumes for keywords, determining who moves to the interview stage. While time-saving, this method can overlook highly qualified candidates who don't use the right keywords. At my company, we interview every candidate on a 1-to-1 basis to avoid this pitfall. Employers using an ATS should understand that leveraging AI is a learning process, and the outputs depend on the prompts provided. Incrementally increasing AI screening criteria and human review can improve effectiveness.

AI also matches workers with suitable roles more efficiently. My company uses a smart-matching algorithm for temporary roles, similar to LinkedIn's AI-driven job matching and profile tailoring advice.

Join the Discussion​

How is AI impacting your industry, and what strategies are you using to balance AI integration with the human touch? Share your thoughts and experiences!

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