Kathleen Martin

Artificial intelligence is a hot topic for businesses. AI capabilities are expanding the possibilities for how businesses approach real-time engagement with their customers, manage their operations and ensure business continuity through the pandemic. As the technology advances, companies are finding new ways to innovate and expand. Here are some artificial intelligence statistics to help you understand AI usage in 2022.
The State of AI in Business
Everyone loves to talk about AI and the potential for business growth and enhancement—but what’s the general outlook for business use?
  • 86% of CEOs report that AI is considered mainstream technology in their office as of 2021.
  • 91.5% of leading businesses invest in AI on an ongoing basis.
  • Gartner also tells us that customer satisfaction is expected to grow by 25% by 2023 in organization that use AI.
  • Forbes reports that 50% of enterprises plan to spend more on AI and machine learning in 2021 and 20% report significant increases to their budgets.
Overall, there is a widespread adoption of AI in business, but most companies aren’t using it for world domination, but rather to automate processes, enhance customer service and personalization, increase output, and analyze data. Overall, businesses are trying to obtain a competitive advantage. Learn common AI terminology
AI Priorities and Plans
McKinsey reports the following risks and urges companies to prioritize the following when it comes to AI:
  • Cybersecurity
  • Compliance
  • Explainability
  • Personal Privacy
Voice Search and Artificial Intelligence Stats
With the prevalence of technologies such as Amazon’s Alexa and Apple’s Siri, (most frequently used on smartphones) picking up speed, voice search has certainly taken its place in the emerging tech space. According to Tech Jury:
  • 40% of adults use voice assistants to search on a daily basis.
  • 50% of all searches were the result of a voice search in 2020.
  • 43% choose digital voice assistants because they are faster than type search.
Machine Learning and AI Stats
Taking part in machine learning, AI and big data is at the top of the priority list for many organizations. Forbes tells us that:
  • 76% of enterprises surveyed in Algorithmia’s 2021 report plan to prioritize AI and machine learning initiatives over other IT goals in 2021.
  • 83% of organizations have increased their AI and machine learning budgets YOY since 2019.
The entertainment giant Netflix is also known for its use of machine learning and AI software in content recommendations, which the company reports as saving $1 billion per year.
Impact of AI on Jobs and Employment Market
Many have expressed concern for their job status with the impending growth of AI and machine learning. Semrush revealed that:
  • 38% of employees expect their job to be automated by 2023.
  • 13% expect AI to eliminate positions entirely in their industry.
Despite the negative perceptions,
  • AI technology was expected to create 500,000 more jobs than it was expected to replace in 2020.
  • Jobs are anticipated to be in high demand with 97 million specialists needed in the AI industry by 2025.
One O’Reilly report broke down usage by industry. They show the following:
  • Other: 22%
  • Technology: 17%
  • Financial Services: 15%
  • Healthcare: 9%
  • Education: 8%
  • Government/Public Sector: 6%
  • Telecomm: 5%
  • Manufacturing 4%
  • Retail: 4%
  • Media: 3%
  • Energy: 3%
  • Defense/Security: 3%
Continue reading: https://connect.comptia.org/blog/artificial-intelligence-statistics-facts


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