As technology advances, so does everything else. No business is immune to this, and that includes the customer service industry.
Customer service roles are under much pressure these days to find new ways of dealing with complaints efficiently while still providing high-quality support.
It’s also important for companies to monitor the stories being said about it across different platforms. These stories take the form of reviews, social media posts, forum discussions, and more.
And if it isn’t challenging enough, you also need to provide adequate support no matter what device or app your customers might be using. You can’t afford to neglect your Facebook business page’s chat messenger, your email, or the contact forms on your site.
Managing your customer support in the modern age is a job of its own. And if you want to scale it, then you need to seriously consider adding AI to the mix.
In this post, we’ll look at the importance of AI in customer service, what you should know, and a few ways to implement automation in your own customer support services. Dive in!
Continue reading: https://customerthink.com/why-artificial-intelligence-is-the-future-of-customer-service/
Customer service roles are under much pressure these days to find new ways of dealing with complaints efficiently while still providing high-quality support.
It’s also important for companies to monitor the stories being said about it across different platforms. These stories take the form of reviews, social media posts, forum discussions, and more.
And if it isn’t challenging enough, you also need to provide adequate support no matter what device or app your customers might be using. You can’t afford to neglect your Facebook business page’s chat messenger, your email, or the contact forms on your site.
Managing your customer support in the modern age is a job of its own. And if you want to scale it, then you need to seriously consider adding AI to the mix.
In this post, we’ll look at the importance of AI in customer service, what you should know, and a few ways to implement automation in your own customer support services. Dive in!
Continue reading: https://customerthink.com/why-artificial-intelligence-is-the-future-of-customer-service/
