Brianna White

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Jul 30, 2019
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To enhance customer loyalty in the hospitality business, you need to deliver an everlasting customer experience to your guests. With the introduction of advanced and powerful technology like artificial intelligence in the hotel industry, delivering premium guest experiences at reasonable prices has become easier.
It can help you magnify your business revenue and profits and scale your business to new heights.
Today big brands like Hilton Hotels & Resort and Marriott International have integrated chatbots that help automate the customer support experience for their customers
Artificial intelligence in hotels is helping businesses make well-informed decisions that can streamline the business flow and optimize performance.
It can help businesses better understand the customer's requirements and needs and help hoteliers deliver a quality guest experience.
But that’s just the drop in the bucket.
There’s a lot more you need to know to get a holistic view of the impact of artificial intelligence in the hotel industry.
So without further ado, let’s get started.
What Is Artificial Intelligence?
Artificial Intelligence (AI) is a powerful concept that refers to the intelligent and advanced behavior of computers or machines that can learn from the collected data and make well-informed decisions by analyzing the data.
The advancements in AI have increased its applications, and the horizon has touched the hospitality industry. The collection and analysis of consumer data to extract valuable touchpoints have become a great asset for hoteliers.
Continue reading: https://www.hospitalitynet.org/news/4110360.html
 

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