Thanks to science fiction, AI is often perceived as a threat to humans, a destroyer of jobs and an unsympathetic overlord toiling away in the cloud. But AI's greatest strength is its ability to augment rather than replace the capabilities of humans. Rather than seeing AI as an all-powerful machine, it's better to think of it as the creation of narrow tools that can augment and extend human capabilities.
In business, AI is being used to create a more human service experience. It can help businesses deal with demand for customer engagement across channels while also freeing employees up to do so with empathy and understanding. It's an opportunity for employees to work smarter.
AI Isn't The Enemy Of Human Services
Many fears surrounding AI are based on a fundamental misunderstanding of what AI really is and how it works. The word AI has become synonymous with machine learning, but not all AI is predictive data science.
We are also seeing the resurgence of a new generation of expert system technology. It is now proving possible to make systems that are based on human expertise and are therefore more human. This enables organizations to leverage significant efficiency gains but also deliver better outcomes, enabling human workers to be more engaged with clients than they were able to be pre-automation.
Continue reading: https://www.forbes.com/sites/forbestechcouncil/2022/04/21/how-to-use-ai-to-create-more-human-service-not-less/?sh=7adc415b2c47
In business, AI is being used to create a more human service experience. It can help businesses deal with demand for customer engagement across channels while also freeing employees up to do so with empathy and understanding. It's an opportunity for employees to work smarter.
AI Isn't The Enemy Of Human Services
Many fears surrounding AI are based on a fundamental misunderstanding of what AI really is and how it works. The word AI has become synonymous with machine learning, but not all AI is predictive data science.
We are also seeing the resurgence of a new generation of expert system technology. It is now proving possible to make systems that are based on human expertise and are therefore more human. This enables organizations to leverage significant efficiency gains but also deliver better outcomes, enabling human workers to be more engaged with clients than they were able to be pre-automation.
Continue reading: https://www.forbes.com/sites/forbestechcouncil/2022/04/21/how-to-use-ai-to-create-more-human-service-not-less/?sh=7adc415b2c47
