K
Kathleen Martin
Guest
Internet of Things isn’t just for industrial enterprises or smart home enthusiasts. The strengths of this tech revolution—in which equipment shares real-time data—are ideal for meeting the challenges of service providers, from restaurants to automotive shops to pet groomers. Chief among those challenges is evolving customer expectations.
Today’s consumers expect fast, consistent service. In one 2021 survey, nearly 70 percent of respondents considered fast shipping a deciding factor for online purchases. Increasingly, “fast” means instant, with the same-day delivery market expected to grow at a rate of over 20 percent through 2027. But these expectations aren’t limited to e-commerce. If you can’t meet a client’s timeline, they’ll go somewhere else—maybe somewhere that’s already using IoT solutions for a better customer experience.
IoT has plenty to offer in addressing service challenges, including predictive maintenance, asset tracking, and advanced process automation. But the critical advantage IoT brings to service industries comes from one capability: service tracking.
Service Tracking with IoT Solutions
Service tracking is just what it sounds like real-time visibility into the progression of a task, whether that’s boat repair or a haircut. An IoT solution provides this visibility automatically. Here’s a quick picture of how IoT service tracking works:
Today’s consumers expect fast, consistent service. In one 2021 survey, nearly 70 percent of respondents considered fast shipping a deciding factor for online purchases. Increasingly, “fast” means instant, with the same-day delivery market expected to grow at a rate of over 20 percent through 2027. But these expectations aren’t limited to e-commerce. If you can’t meet a client’s timeline, they’ll go somewhere else—maybe somewhere that’s already using IoT solutions for a better customer experience.
IoT has plenty to offer in addressing service challenges, including predictive maintenance, asset tracking, and advanced process automation. But the critical advantage IoT brings to service industries comes from one capability: service tracking.
Service Tracking with IoT Solutions
Service tracking is just what it sounds like real-time visibility into the progression of a task, whether that’s boat repair or a haircut. An IoT solution provides this visibility automatically. Here’s a quick picture of how IoT service tracking works:
- Multiple low-cost sensors observe the task, watching for progress indicators. These are the things of the IoT, sensors embedded in equipment or posted at a distance, like cameras or RF devices. They’re called edge devices, and they collect data at the point of work.
- Internet connectivity transmits the data. Edge devices collect process data, but to share it, they need wireless connectivity. That could be a dedicated narrowband IoT network, 5G, or even Bluetooth.
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Continue reading: https://www.iotforall.com/how-iot-is-transforming-the-service-industry
