OAKLAND, Calif. : Microsoft Corp's LinkedIn boosted subscription revenue by 8per cent after arming its sales team with artificial intelligence software that not only predicts clients at risk of canceling, but also explains how it arrived at its conclusion.
The system, introduced last July and to be described in a LinkedIn blog post on Wednesday, marks a breakthrough in getting AI to "show its work" in a helpful way.
While AI scientists have no problem designing systems that make accurate predictions on all sorts of business outcomes, they are discovering that to make those tools more effective for human operators, the AI may need to explain itself through another algorithm.
The emerging field of “Explainable AI,” or XAI, has spurred big investment in Silicon Valley as startups and cloud giants compete to make opaque software more understandable and has stoked discussion in Washington and Brussels where regulators want to ensure automated decision-making is done fairly and transparently.
AI technology can perpetuate societal biases like those around race, gender and culture. Some AI scientists view explanations as a crucial part of mitigating those problematic outcomes.
Continue reading: https://www.channelnewsasia.com/business/ai-explaining-itself-humans-and-its-paying-2611966
The system, introduced last July and to be described in a LinkedIn blog post on Wednesday, marks a breakthrough in getting AI to "show its work" in a helpful way.
While AI scientists have no problem designing systems that make accurate predictions on all sorts of business outcomes, they are discovering that to make those tools more effective for human operators, the AI may need to explain itself through another algorithm.
The emerging field of “Explainable AI,” or XAI, has spurred big investment in Silicon Valley as startups and cloud giants compete to make opaque software more understandable and has stoked discussion in Washington and Brussels where regulators want to ensure automated decision-making is done fairly and transparently.
AI technology can perpetuate societal biases like those around race, gender and culture. Some AI scientists view explanations as a crucial part of mitigating those problematic outcomes.
Continue reading: https://www.channelnewsasia.com/business/ai-explaining-itself-humans-and-its-paying-2611966
