“Conversational AI” startup PolyAI, based out of London, has raised $14 million in a funding round led by Silicon Valley’s Khosla Ventures, with participation from existing investors (Point72 Ventures, Amadeus Capital, Sands Capital Ventures, Passion Capital and Entrepreneur First). This follows their $12 million Series A, and will provide resources for further U.S. expansion beyond its existing U.S. team. The startup has now raised $28 million to date.
PolyAI builds and deploys voice assistants for automating customer services, which, claims the startup, sound like real humans. This helps companies get an infinite and cheaper supply of their best human voice operators, which reduces customer waiting times, and increases customer satisfaction and retention, says the company.
Co-founder Dr. Nikola Mrkšić said: “The technical term for our technology is ‘multi-turn conversational AI’, but all the caller has to do is talk to it, like they would to a human. Compared to existing call centers, our assistants can boost customer satisfaction (CSAT) scores by up to 40% and reduce handling times by up to five minutes.”
“We build these systems very quickly (relative to the competition) — we get experiences like these up and running in 2-4 weeks thanks to our transformer-based language understanding models and the underlying dialog management platform,” he added.
Continue reading: https://techcrunch.com/2021/09/08/ai-driven-voice-assistant-polyai-raises-14m-round-led-by-khosla-ventures/
PolyAI builds and deploys voice assistants for automating customer services, which, claims the startup, sound like real humans. This helps companies get an infinite and cheaper supply of their best human voice operators, which reduces customer waiting times, and increases customer satisfaction and retention, says the company.
Co-founder Dr. Nikola Mrkšić said: “The technical term for our technology is ‘multi-turn conversational AI’, but all the caller has to do is talk to it, like they would to a human. Compared to existing call centers, our assistants can boost customer satisfaction (CSAT) scores by up to 40% and reduce handling times by up to five minutes.”
“We build these systems very quickly (relative to the competition) — we get experiences like these up and running in 2-4 weeks thanks to our transformer-based language understanding models and the underlying dialog management platform,” he added.
Continue reading: https://techcrunch.com/2021/09/08/ai-driven-voice-assistant-polyai-raises-14m-round-led-by-khosla-ventures/
