Those of us who have spent the past two years on Zoom or Microsoft Teams meetings have seen it firsthand—the world revolves around voice interactions. Voice technology is having its moment for a variety of reasons. Widespread remote work, a boom in digital interactions and increased automation have made voice the go-to empathy channel.
Rather than misinterpret an email, we take to voice to work through challenges with our colleagues. Rather than attempting to self-serve a major problem, we take to voice to connect with a customer support agent. Long gone are the days of the phone being a completely siloed, analog channel. Voice has been pulled back from the digital edge, and as a result, organizations are far more capable of interpreting voice interactions to improve the way they do business.
AI is at the center of this transformation. Applying AI to help understand and interpret the intent and emotion behind the human voice is one of the tech industry's most difficult challenges. In some areas, it's still far from perfect (more on that later). Yet, mastering and analyzing voice communications can make our organizations and our people far more inclusive, effective and empathetic.
Here's how.
Continue reading: https://www.forbes.com/sites/forbestechcouncil/2022/03/24/ai-can-make-us-more-human-heres-how/?sh=5a0d3ed55e81
Rather than misinterpret an email, we take to voice to work through challenges with our colleagues. Rather than attempting to self-serve a major problem, we take to voice to connect with a customer support agent. Long gone are the days of the phone being a completely siloed, analog channel. Voice has been pulled back from the digital edge, and as a result, organizations are far more capable of interpreting voice interactions to improve the way they do business.
AI is at the center of this transformation. Applying AI to help understand and interpret the intent and emotion behind the human voice is one of the tech industry's most difficult challenges. In some areas, it's still far from perfect (more on that later). Yet, mastering and analyzing voice communications can make our organizations and our people far more inclusive, effective and empathetic.
Here's how.
Continue reading: https://www.forbes.com/sites/forbestechcouncil/2022/03/24/ai-can-make-us-more-human-heres-how/?sh=5a0d3ed55e81
