Can AI help deliver a better customer experience?
That’s one of the biggest questions being asked right now. As retailers around the globe look to bounce back from the pandemic, both CX and the use of technology have taken center stage.
According to the Future Stores report - Leveraging Technology For Growth in 2021: A Strategic Restructuring of Retail Post-Covid - 40% of retailers surveyed in Europe said the majority of their budget would be spent on CX innovation.
So what impact can a shift to an AI-driven way of working have on customer-centric industries like retail?
To find out, we spoke to AI-pioneer and change manager Amer Mohammed. Amer is currently the Chief Digital Officer at Coop Sweden (one of the largest supermarket chains in the Nordics!). Before that, he has spent years building a wide range of companies from agile start-ups to traditional corporations.
Here’s how Amer thinks AI will change our future.
Continue reading: https://www.quinyx.com/blog/4-reasons-why-retail-needs-ai-to-survive
That’s one of the biggest questions being asked right now. As retailers around the globe look to bounce back from the pandemic, both CX and the use of technology have taken center stage.
According to the Future Stores report - Leveraging Technology For Growth in 2021: A Strategic Restructuring of Retail Post-Covid - 40% of retailers surveyed in Europe said the majority of their budget would be spent on CX innovation.
So what impact can a shift to an AI-driven way of working have on customer-centric industries like retail?
To find out, we spoke to AI-pioneer and change manager Amer Mohammed. Amer is currently the Chief Digital Officer at Coop Sweden (one of the largest supermarket chains in the Nordics!). Before that, he has spent years building a wide range of companies from agile start-ups to traditional corporations.
Here’s how Amer thinks AI will change our future.
Continue reading: https://www.quinyx.com/blog/4-reasons-why-retail-needs-ai-to-survive
