The Internet of Things is transforming business in manufacturing and product development. And now with help from the pandemic, it's helping organizations create better and safer customer experiences, according to data from Capegemini. For example, contactless delivery and touchless interactions are one area where IoT's impact has been felt. "The trend towards touchless interactions is reflected strongly in retail spending patterns over the course of the pandemic,” the report said.
CapGemini also predicted that by the 2030, more than 125 billion IoT devices will be in service. Many organizations are developing Internet of Things sensors, devices or other technologies that can communicate independently with customer support and provide immediate feedback to customers.
Below are four ways IoT devices are being used to enhance CX today:
1. Transportation and Logistics
Track Supply Chain Movement
IoT now allows customers to more transparently track the location of orders and their movement along the supply chain and identify "weak links" in it, said Evgeniy Altynpara, CTO for Cleverload.
Continue reading: https://www.cmswire.com/customer-experience/4-ways-the-internet-of-things-is-enhancing-customer-experience/
CapGemini also predicted that by the 2030, more than 125 billion IoT devices will be in service. Many organizations are developing Internet of Things sensors, devices or other technologies that can communicate independently with customer support and provide immediate feedback to customers.
Below are four ways IoT devices are being used to enhance CX today:
1. Transportation and Logistics
Track Supply Chain Movement
IoT now allows customers to more transparently track the location of orders and their movement along the supply chain and identify "weak links" in it, said Evgeniy Altynpara, CTO for Cleverload.
Continue reading: https://www.cmswire.com/customer-experience/4-ways-the-internet-of-things-is-enhancing-customer-experience/
