Though the devices used in many Industrial Internet of Things (IIoT) projects may not be entirely new, the architectures used to facilitate IIoT levels of data aggregation, sharing, and analysis tend to be of a more recent vintage. So, even though you may be experienced in working with the types of controllers, sensors, and I/O systems used for IIoT initiatives, having access to quality support from your technology supplier(s) is critical to your project’s success.
But how do you go about assessing the level of support you should expect from a technology supplier for an IIoT project?
First, it’s important to realize that the evaluation should go far beyond knowing who will pick up the phone when you call—though this is an important aspect. The supplier’s support team should also be able to help you figure out the value proposition of the IIoT project you’re looking to implement. They should be able to help guide you in understanding what you can realistically expect to get out of the project, in operational terms, as well as the return on investment (ROI).
Continue reading: https://www.automationworld.com/business-intelligence/article/21771801/evaluating-technology-support-for-the-internet-of-things#previous-slide
But how do you go about assessing the level of support you should expect from a technology supplier for an IIoT project?
First, it’s important to realize that the evaluation should go far beyond knowing who will pick up the phone when you call—though this is an important aspect. The supplier’s support team should also be able to help you figure out the value proposition of the IIoT project you’re looking to implement. They should be able to help guide you in understanding what you can realistically expect to get out of the project, in operational terms, as well as the return on investment (ROI).
Continue reading: https://www.automationworld.com/business-intelligence/article/21771801/evaluating-technology-support-for-the-internet-of-things#previous-slide
