Government organizations around the world are continuing to invest in artificial intelligence technologies, in an effort to digitally transform their operations, but a majority of employees are skeptical about its impact, a study by Gartner has shown.
More than a third of chief information officers polled by Gartner plan to boost investments in AI and machine learning technologies in 2021, with chatbots the most widely deployed service.
However, these technologies are being viewed with a certain level of uncertainty, particularly their ability to be as effective as humans in completing tasks and the threat they pose to their roles, the Connecticut-based research company said in its report.
“Automation, insight and intelligence are all interconnected priorities for government leaders. But the operational and services delivery workforce are absolutely critical to the success of any attempts to automate or augment their ways of working," Dean Lacheca, senior research director at Gartner, said on Monday.
Continue reading:
https://www.thenationalnews.com/business/technology/2021/10/11/government-entities-boost-ai-investments-but-workers-remain-sceptical-about-the-impact/
More than a third of chief information officers polled by Gartner plan to boost investments in AI and machine learning technologies in 2021, with chatbots the most widely deployed service.
However, these technologies are being viewed with a certain level of uncertainty, particularly their ability to be as effective as humans in completing tasks and the threat they pose to their roles, the Connecticut-based research company said in its report.
“Automation, insight and intelligence are all interconnected priorities for government leaders. But the operational and services delivery workforce are absolutely critical to the success of any attempts to automate or augment their ways of working," Dean Lacheca, senior research director at Gartner, said on Monday.
Continue reading:
https://www.thenationalnews.com/business/technology/2021/10/11/government-entities-boost-ai-investments-but-workers-remain-sceptical-about-the-impact/
